Dan Maurer

Objective: Technical, Artist, Design, or Technical Writing position in a growing company.

Education: B.A. in English at Illinois State University with a minor in Writing

• Created layout, examined submissions, published, and promoted during tenure as Editor for the year 2000 edition of the university's literary journal, Druid's Cave.
• Written work singled out by several professors for quality, depth, and fresh points of view.

Work Experience:

Help Desk Analyst:

• Provided phone support for University's iTools and other Internet connectivity software on both PCs and Macintosh.
• Assisted a wide variety of people with differing education, cultural, and computer-literacy levels.
• Implemented Cascading Style Sheets technology on the Help Desk's web site (http://www.ilstu.edu/helpdesk).
• Authored several How-Tos for Apple Macintosh programs on the Help Desk web site.

Computer Technician #2:

• Provided phone and hands-on support and troubleshooting for software, hardware, and network issues.
• Upgraded entire company's PC inventory.
• Trained users on new software.
• Administered local Novell network when Supervisor was unavailable.
• Ensured access to 3270 Mainframe through terminal software and dumb terminals.

References:

• Carla Birckelbaw, Director, Instruction Technology Services. Illinois State University. Normal, IL. (309) 438-7525 (crbirck@ilstu.edu)
• Randy Marrs, Management Systems Manager. Illinois State University. Normal, IL. (309) 438-2069 (rmarrs@ilstu.edu)
• Harold C. Winne, Vice President. The Belvidere National Bank & Trust Company. Belvidere, IL. (815) 544-7230 (hwinne@belviderebank.com)

Technical Summary:

• Configured and maintained the following operating systems: Windows (NT/2000 & 95/98/ME), Unix, MacOS, BeOS, DOS.
• Programmed in C, C++, Pascal, Perl, PHP, Visual Basic.
• Experienced with Microsoft Office, Exchange; Novell's Netware, GroupWise; Macromedia's Dreamweaver, Fireworks, Flash; Adobe's Acrobat, Illustrator, Photoshop, Indesign, PageMaker; and many other software packages including CAD and CASE tools.
• Experienced with hardware installation and troubleshooting.
• Backend web experience includes Apache, IIS, FrontPage.

Contact Info:

Address:
Dan Maurer
9619 Squire Lane
Belvidere, IL 61008-8841

Phone:
1 (815) 544-4988

e-mail:
dan@untool.net